Frequently Asked Questions
Frequently Asked Questions
Find answers to the most common questions about Limelux Hair products and services.
Orders & Shipping
How long does shipping take?
We deliver within 5-10 business days throughout South Africa. Orders are typically processed within 1-2 business days before shipping.
Do you offer tracking for orders?
Yes! Once your order is shipped, you'll receive an email with tracking information so you can monitor your package's progress.
What are your shipping costs?
Shipping costs are calculated at checkout based on your location and the weight of your order. We work with reliable courier services to offer competitive rates.
Do you ship internationally?
Currently, we ship throughout South Africa. For international shipping inquiries, please contact us directly.
Products
What types of hair products do you offer?
Limelux Hair specializes in 100% human premium hair and products designed to nourish, protect, and enhance your natural beauty.
Are your products suitable for all hair types?
Our products are formulated to work with various hair types. Check individual product descriptions for specific recommendations, or contact us for personalized advice.
How do I choose the right products for my hair?
Consider your hair type, concerns, and goals. Our product descriptions include detailed information to help you choose. Feel free to contact us for personalized recommendations.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unopened, unused products in original packaging. Please see our Return Policy page for complete details.
Can I return opened products?
For hygiene and safety reasons, opened hair care products cannot be returned unless they are defective.
How do I return an item?
Contact our customer service (limeluxhair@gmail.com) team first to initiate the return process and receive a return authorization. We'll guide you through the steps.
Payment & Security
What payment methods do you accept?
We accept various secure payment methods as displayed at checkout, ensuring your transaction is safe and convenient.
Is my payment information secure?
Yes, we use secure payment processing and do not store your payment information. All transactions are encrypted and protected.
Account & Customer Service
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience.
How can I contact customer service?
You can reach us through our website's contact form or customer service channels. We're here to help with any questions or concerns.
Can I change or cancel my order?
Please contact us immediately at Email: limeluxhair@gmail.com / Whatsapp: 0766949810 if you need to change or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.
Hair Care Tips
How often should I use your products?
Usage frequency depends on the specific product and your hair's needs. Follow the instructions on each product, and adjust based on your hair's response.
Can I use multiple Limelux Hair products together?
Yes, our products are designed to work well together. For best results, follow the recommended usage instructions for each product.
Still have questions? Don't hesitate to contact us. We're always happy to help!